MEDICAL RECEPTIONIST
JOB TITLE: Medical Receptionist
WORKPLACE: Mogalakwena Private Hospital (Mokopane)
POSITION TYPE: Permanent
Purpose:
The Medical Receptionist serves as the first point of contact for patients and visitors at the hospital. Responsible for managing patient registration, appointment scheduling, billing coordination, and ensuring a professional and compassionate patient experience in accordance with hospital policies and healthcare regulations.
Key Performance Indicators:
- Professionally greet, assist, and direct patients and visitors, ensuring a welcoming and efficient front desk environment.
- Register new patients, update records, verify identification and medical aid details, and maintain accurate data on the Hospital Information Systems.
- Schedule, confirm, reschedule and coordinate appointments across departments, including inpatient admissions and discharge documentation.
- Manage billing processes, including fee collection, medical aid verification, pre authorizations, receipt issuing, and liaison with the accounts department.
- Handle incoming calls, respond to patient enquiries, manage complaints appropriately and escalate when required.
Qualifications:
- Matric Certificate.
- Administrative degree is an advantage
Experience:
- Minimum 3 year’s experience in similar receptionist, administrative role in a hospital or healthcare setting.
Skills and Attributes:
- Strong interpersonal skills and conflict management.
- Basic financial literacy and understanding.
- Professional communication skills.
- Ability to build professional relationships with doctors and patients in promoting patient-doctor interaction.
- Ability to work under pressure.
- Knowledge of patient confidentiality regulations.
All interested applicants are requested to forward the complete CV, references and copies of qualifications to the Recruitment Department at info@mphospital.co.za.